Frequently Asked Questions
How do I get started with the MiniMAP system?
The system is designed for straightforward use.
1. First, ensure the pump is charged.
2. Install a STOR cartridge by gently placing it in the hollow tube and pushing until you feel a perceptible click.
3. Connect the pump to the container by positioning the lid interface on the container valve and twisting gently until the threads engage and the movement stops.
4. The device powers on when you press any button. Select your desired mode, then press the operation button again to begin the cycle.
What is the difference between the Vacuum, Gas, and Vacuum + Gas modes?
The modes provide you with the flexibility to properly preserve different types of food.
Vacuum + Gas is ideal for robust protection.
Vacuum Only is used for simple sealing.
Gas Only is designed to protect delicate items from being crushed during the vacuum process.
Can I adjust the vacuum level for delicate foods?
Yes. The MiniMAP system includes a High/Low Vacuum Selector. You can toggle this to a lower vacuum level for more fragile foods, giving you greater control over the preservation process.
Can I interrupt a cycle after it has started?
Yes. Pressing the side "Mode" button at any time will interrupt the current cycle you are running and return you to the mode selection screen.
How do I clean the pump and the containers?
The components are designed for easy maintenance.
Device: The pump is not dishwasher safe and should not be submerged in water. Wipe the exterior with a clean, damp cloth only.
Containers: The lid and base are top-rack dishwasher safe. The lid’s seal and valve can be gently removed for a more thorough cleaning.
Can I put the containers in the microwave?
Yes, the containers are microwave safe. However, you must open the container lid to release any vacuum or gas before using it in a microwave. We generally recommend removing the lid completely before microwaving.
What is the purpose of the STOR cartridge? Do I always need one installed?
The cartridge contains gas under high pressure to help preserve your food. A cartridge must be installed for the device to function; the pump will not operate without one, even if the installed cartridge is empty. When a cartridge is empty, simply replace it with a new one.
How do I know the STOR cartridge is installed correctly?
When you push the cartridge all the way down while holding the release button, you will feel a perceptible click as it locks into place. The device will not operate unless a cartridge is properly installed.
My pump isn’t turning on or completing a cycle. What should I do?
First, check the battery. If the battery is low or empty, the device may not power on or may stop an operation before it's finished. Plug the pump in using the charging cable and check for the charging indicator on the screen. Ensure the device is fully charged before starting a cycle. If the issue persists after charging, please contact customer service.
The pump is running, but the pressure in the container isn't changing. What's wrong?
This usually indicates an improper seal between the pump and the container lid. Disconnect the device and reconnect it to the container, being careful to hold the unit straight to get a great seal.
Gently continue to twist until you feel the movement stop. If it still does not seal after several tries, please contact customer service.
How full can I fill the storage container?
Do not overfill the container. Always leave space between the contents and the container edge to ensure a proper seal. Make sure the contents do not come in contact with the valve on the inside of the lid.
